Opening Keynote Addresses

Tuesday, April 14, 9 – 10:30 a.m.

Maria Pardee, Managing Director of Global Integration for BT (9:45-10:30am)

Maria Pardee, will talk about the importance of trust and reputation as service providers move to the uncomfortable but urgently necessary world of open innovation and how being the mechanism to verify reputation can be a competitive differentiator for service providers. Her role as CIO for BT retail and her new role that focuses on global integration have exposed Pardee to the challenges and benefits of working with and relying on new groups of partners for the applications and transaction technology that will move the industry forward.

Maria Pardee’s enthusiasm for this industry is bolstered by her experience with a daring global company from across the pond. Her previous roles as CIO for BT retail at BearingPoint and American Management Systems, together with her current role as managing director of global integration at BT have taught her a lot about an issue the industry must now face head on: openness — open systems, open development, open service delivery. BT has tried them all and has some stories to tell. And we think you’ll like the way Pardee tells them.

Maria Pardee, now managing director of global integration for BT, joined the company in September 2005 as CIO for BT Retail. With the goal of identifying and shaping opportunities to gain strategic and operational advantages through the use of IT solutions, Pardee and her team focused on three basic e2e customer experiences — concept to market (C2M), lead to cash (L2C) and trouble to resolve (T2R) — to develop new services and practices. In July 2007 she became president of global integration. In this role, Pardee expanded the scope of her responsibilities to include key partner relationship management, ensuring value generation and alignment with BT Global Services major partners. Previously, she worked for BearingPoint Inc., a company that provides business consulting, systems integration and managed services to Global 2000 companies, medium-sized businesses and government organizations. She has more than 25 years of telecommunications and IT experience, and at BearingPoint, she was managing director of the Communications and Content Division where she quickly increased revenue, pipeline and engagement opportunities. Before that, she was a vice president at American Management Systems Inc., where she managed more than 20 software development and management consulting initiatives.

Want more on Maria Pardee? Click here to read Q&A With BT's Maria Pardee: Embracing Open Innovation

Rob Rich, Managing Director, TM Forum Transformation Resource Center
As an experienced and sought after industry analyst, Rob Rich is necessarily and by nature both a big picture and small picture guy. He gets the industry — where it is headed, where it should be headed and what it needs to do to get there. Rich will offer his outlook for the next five years based on economic trends, technology trends, ongoing innovation and the endlessly shifting competitive landscape.