B/OSS World: Why the Arantech, Tektronix Pairing Makes Sense

Wondering why a test company would acquire a customer experience management company? We posed the question to Cathal McGloin, vice president of sales – Americas at Arantech during the Billing & OSS World Conference & Expo this week.

Arantech announced April 7 it was being purchased by leading test company Tektronix Communications.

He explained that Tektronix has a network intelligence business unit with which Arantech has a strategic fit. “Now they have a full suite of network intelligence capabilities,” he said, explaining that Arantech adds the third leg of the stool with its CEM functions. The other two are network management and service management.

Arantech will function separately from Tektronix, however. McGloin said that the new parent wants Arantech to remain vendor neutral, i.e. able to work with whatever legacy vendors a telco already has. “Our success [at Arantech] is being independent of the data source. They want to keep that,” he said.

McGloin said Arantech gets to leverage Tektronix sales force in regions, such as Latin America and Asia Pac, where the Dublin-based company does not have a presence. In addition, he anticipates Arantech’s R&D efforts will be accelerated with Tektronix’s backing. This means the company will be able to expand beyond its roots serving mobile operators to serving fixed carriers.

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