2010 B/OSS Excellence Awards

Winners of the 2010 Billing & OSS World Conference & Expo Excellence Awards were honored this week in Washington, D.C. at the annual B/OSS conference. All new categories resulted in some first time winners.

The new categories for 2010 were, designed to reward the solving of real business problems through the application of software or services. They are:

• Best Cost Management Implementation
• Best Service Enablement Implementation
• Best Customer Experience Improvement
• Best Business Process Automation Award
• Best Network Management Implementation
• B/OSS Innovator of the Year Award

The Best Cost Management Implementation award is given to the implementer of business or operations support system software or the application of professional services that significantly lowers the cost of doing business by any of a variety of ways. The winner of this year’s award was Comverse, for its consolidation of GCI Alaska’s cable services and other lines of business into Comverse’s multi-service, business support solution.

Telcordia Technologies took home the runner-up award for this category for the implementation of its Service Director product for driving down mean time-to-repair.
The Best Service Enablement Implementation is presented to the implementer solutions that significantly improve a service provider’s ability to introduce new products, services, service bundles or pricing plans. Redknee took top honors for its NGRC data rating and charging implementation with a Tier 1 carrier in the EMEA region. Tech Mahindra was runner-up for its On-Demand Business Model deployed at STC Bahrain.

The Best Customer Experience Improvement Award recognizes the implementer of solutions or services that positively impacts the customer experience or the ability to capture it.  TELUS took the price back to Canada for its implementation of Martin Dawes, Lavastorm Analytic Engine, which gave it insight to customer behavior across service types. Sterling Commerce was runner-up for the implementation of a centralized subscription management capability through its Multi-Channel Selling model at Cengage Learning, which coordinated subscription purchase, registration and activation, monitoring and logistics for its physical and digital media products.

The Best Business Process Automation Award recognizes significantly improved fulfillment, remittance, compensation, technical support or other business processes that increase a services provider’s ability to compete. Verizon Business won the award for the self-service capabilities demonstrated by its Verizon Enterprise Center portal. Runner-up was RiverRock System for the implementation of its Customer Treatment module.

The Best Network Management Implementation Award recognizes the implementer of solutions or services that evolve network and service management in ways that provide for greater visibility into utilization, performance, quality and optimization. Telcordia was the winner here for implementing a geospatial platform to consolidate and accurately record a European operator’s existing copper and fiber infrastructure, then applying the same solution to manage its FTTx build-out. Tektronix Communications got runner-up for the addition and implementation of an LTE monitoring solution for Evolved Packet Core Networks to its new Iris suite of Network Intelligence products.

The very first B/OSS Innovator of the Year Award went to Sprint for the creation and deployment of the Any Mobile, Anytime feature in its Everything Data plan, which allowed the carrier to compete against the bigger operators’ circle calling plans.

ANDA Networks won runner-up for addressing one of the industries most urgent problems with its EtherEdge 4300 Ethernet cell site-based mobile backhaul solution.