Featured Sessions & Speakers

Point of Sale as a Strategic Asset in the Prepaid Wars

Thursday June 10, 2010
9 a.m. - 9:45 a.m.

The prepaid price wars have put pressure on ARPU and have accelerated its current decline. Learn how using a PoS system as a strategic competitive response can result in a lower cost of sales as well as improved cash control that can begin to turn halt that decline. You’ll also learn how it can positively affect your workforce management.

Data Analytics: The ‘Secret Sauce’ of Advertising

Thursday, June 10, 2010
10 - 1:15 a.m.

Customer usage is far more than just data. It has the potential to provide visibility into your customers' behaviors and preferences. Those preferences that will propel advertising from “mass media messaging” to a more personalized, targeted, segment-of-one conversation. This panel will discuss the essential relationship between data analytics and the future of advertising, with emphasis on technology, policy, privacy, and ways to build long-lasting and profitable relationships with customers.

The Changing Face of Retail

Friday, June 11, 2010
9 - 9:45 a.m.

Mobile operators in particular continue to seek new channels to market their products and services — from big box retailers to the Home Shopping Network. But mobile customers prefer their providers stores, so getting their own retail houses in order is just as important. Here, Oracle and Cox Communications talk about their new approach to mobile retail.

Thursday June 10, 2010
3 - 5:30 p.m.

When it comes to policy there are two very different schools of thought.

SCHOOL 1

The first school is the one telecommunications companies have been familiar with all their lives. And we’ll be in the proverbial principal's office, so to speak, in Washington, DC, because that’s where this kind of policy—regulatory policy—is made.

SCHOOL 2

The second school is new. Its power to manage the network may be limited by regulation, but the potential to evolve and enhance the service capabilities of service providers is strong. This is Policy Control. It bridges the gap, said one analyst, between BSS and OSS by supporting the customer application of service controls based on customer preferences and charging limits.

Click here for complete session descriptions and speakers for The Policy Summits.

James Dunlap, CIO, GCI Alaska

Everything is bigger in Alaska, even the transformation projects. James Dunlap is the CIO at GCI Alaska and he brings his 20 years of leadership experience to his presentation describing the full-scale consolidation that gave his company the elusive single customer view.

Scott Rice, Vice President, Customer and Billing Services, Sprint

Scott Rice is vice president of customer and billing services for Sprint. He worked with DST OutPut to shift its print and mail facilities to a variable production center and achieved greater flexibility and operating efficiencies. As a member of the CIO Forum and the Amdocs Technology Advisory Council, Rice knows how to present his case in a way that helps you understand yours.

Matt Zemon, President, Element Customer Care

You’re going to like this presentation. It’s about good sound business practices laced with homemade apple pie. Matt Zemon is president of Element Customer Care. If his business continues to see success, he could be president of a lot more one day as he shows how to leverage resources in rural America to bring customer care jobs back onshore while improving your level of customer service.