September 23-25, 2009
Miami Beach Convention Center
South Beach, FL
Miami Beach Convention Center
South Beach, FL
Education > Track Three
Track Three: Billing Goes On the Offensive
Wednesday, June 9, 2010
10:30 a.m. – 11:15 a.m.
The Benefits of Outsourcing Your Print and Mail
This case study will show how Sprint Nextel successfully shifted its print and mail facilities to a variable production center and achieved greater flexibility and operating efficiencies. It will provide details about the solution, implementation strategy, performance metrics, outsourcing practices and the benefits of self-service features that can be applied to any billing company.
Speakers: Tim Ross, Vice President National Sales, DST Output
Alan Anglyn, Director, Sprint
Speakers: Tim Ross, Vice President National Sales, DST Output
Alan Anglyn, Director, Sprint
11:30 a.m. – 12:30 p.m.
Verizon Communications Tackles Elusive E-bill Adoption
Think you know all there is to know about e-billing? You don't. Explore the potential for electronic billing. See how Verizon doubled its e-billing adoption rate and improved both profitability and retention.
Speakers: Todd Weiss, Senior Product Manager, Biller Solutions Group, Fiserv
Speakers: Todd Weiss, Senior Product Manager, Biller Solutions Group, Fiserv
3 – 4 p.m.
Innovative Billing Deployments Showcasing Diverse Business Models
Qualcomm improved the performance of its enterprise services division with a billing transformation that is allowing the company to continue its lead in the application of wireless technology and to add business value to its customers across industries. Intec Billing, Inc., its billing supplier, will show how the same technology applied across multiple industries can support business models of any type to deliver and monetize innovative services.
Speakers: Michael (Skip) Hughes, Senior Solutions Consultant, Intec Billing Inc.
Ahmed Abdel Shakour, Senior Systems Analyst, Enterprise Services Division, Qualcomm Inc.
Speakers: Michael (Skip) Hughes, Senior Solutions Consultant, Intec Billing Inc.
Ahmed Abdel Shakour, Senior Systems Analyst, Enterprise Services Division, Qualcomm Inc.
4:15 – 5 p.m.
Enhancing the CE Through Digital Billing
Customer Experience applies not only to the consumer. This case study by Verizon Business shares how electronic billing for the enterprise is having a positive effect on both the end user and the provider.
Speaker: Mark Chodoronek, Executive Director, E-Commerce and Global Customer Enablement, Verizon Communications
Speaker: Mark Chodoronek, Executive Director, E-Commerce and Global Customer Enablement, Verizon Communications
Thursday June 10, 2010
9 a.m. - 9:45 a.m.
Point of Sale as a Strategic Asset in the Prepaid Wars
The prepaid price wars have put pressure on ARPU and have accelerated its current decline. Learn how using a PoS system as a strategic competitive response can result in a lower cost of sales as well as improved cash control that can begin to turn halt that decline. You’ll also learn how it can positively affect your workforce management.
Speakers: Clint Carter, Director of Point of Sale Solutions, Cricket Communications
David Smud, Senior Manager, Deloitte Consulting LLC.
Speakers: Clint Carter, Director of Point of Sale Solutions, Cricket Communications
David Smud, Senior Manager, Deloitte Consulting LLC.
10:00 – 11:15 a.m.
Monetizing the Cloud
As with any other new service or hot commodity, it isn’t so hot when the business case cannot be defined. Cloud services are coming on fast, but has the business case been defined? This expert panel will discuss requirements and solutions for monetizing the cloud.
Moderator: Elisabeth Rainge, Program Director of Network Software, IDC
Speakers: Sheng Liang, Founder and CEO, VMOps
Debra Osswald, Global Communications Industry Strategy Leader, IBM
Elizabeth Tse, Vice President, Customer Operations, Zuora
Sanjay Mewada, Vice President of Strategy, NetCracker
Moderator: Elisabeth Rainge, Program Director of Network Software, IDC
Speakers: Sheng Liang, Founder and CEO, VMOps
Debra Osswald, Global Communications Industry Strategy Leader, IBM
Elizabeth Tse, Vice President, Customer Operations, Zuora
Sanjay Mewada, Vice President of Strategy, NetCracker
11:30 a.m. – 12:30 p.m.
Integrated Wireless Charging and Policy
Policy control isn't all about bandwidth. It's also about the customer. This session discusses how policy and real-time charging can be integrated to provide personalized usage-based pricing and billing models that the customer can control.
Moderator: Dan Baker, Co-Founder and Principal Market Synthesizer, Technology Research Institute
Speakers: Aubrey Merchant-Dest, Senior Engineer, Qosmos
Alice Bartram, Associate Vice President, Marketing - Billing & Active Customer Management, Comverse
Rick Woods, Vice President - Americas, Volubill
Friday, June 11, 2010
9 – 9:45 a.m.
Beyond Polling & Collection
This session will discuss the real-life challenges of mediation for a full-service wireless operator with 6.2 million subscribers across 26 states and what to expect from next-generation mediation systems. It also will air out the growing need for lean and green, flexible systems that stretch the value of opex and capex budgets to the limit and turn mediation into an effective tool for revenue assurance.
Speakers: Kyle Mette, Application Developer, U.S. Cellular
Dale Thompson, Senior Solutions Architect, Intec Billing Inc.
Speakers: Kyle Mette, Application Developer, U.S. Cellular
Dale Thompson, Senior Solutions Architect, Intec Billing Inc.
10 – 10:45 a.m.
Transforming Billing in a Converging World
Rogers Communications adapted its business model to deliver quad-play services seamlessly to its customers. This is the story of how the transformation of its billing systems from a dedicated, single-thread processes and systems to an integrated customer billing environment enabled that and delivered consolidated charging across Rogers' customers and other stakeholders.
Speaker: Doug Fisher, Director Billing Systems, Rogers Communications
Speaker: Doug Fisher, Director Billing Systems, Rogers Communications
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