B/OSS Live! Conference & Businessplex Advisory Board
To maintain the highest level of programming and objectivity and respond to the evolving marketplace, B/OSS Live! relies on the vast professional experience of its advisory board. Click here to read the latest "Advisory Board Insights" blog entry. More about the B/OSS Live! Conference & Businessplex Advisory Board:
Dan Baker is Technology Research Institute's research director, principal market synthesizer and co-founder. He founded the firm in 1994. Baker has authored dozens of multi-client and custom reports that span the breadth of BSS and OSS, including wireless and wireline billing and mediation systems, revenue assurance and cost management, provisioning and assurance, customer care and CRM, and OSS Integration. Baker is a former market analyst at Venture Development Corporation (VDC), where he tracked the telecom and real-time computer markets. In 1992 while at VDC he authored one of the first multiclient research reports on the Advanced Intelligent Network software and systems market. From 2004 through 2008, TRI sold its research reports exclusively through Dittberner Associates and was the research director and principal analyst for reports in Dittberner's OSS/BSS KnowledgeBase. Baker has a bachelor of philosophy degree from the University of Notre Dame.
Mark Chodoronek is executive director of Verizon's e-commerce and global customer enablement management team, leading the service strategy, P&L management, product management, technology and communications plans for Verizon Enterprise Center, eBonding and customized portal services. He oversees the management of this product line for Verizon Business. In addition, Chodoronek has a number of industry-leading patents in the area of Web service enablement for network management tools. He holds a bachelor's degree in marketing and labor economics from the University of Wisconsin and certifications in product management and marketing management from Drake and Michigan Universities. He is also a CPM-certified purchasing manager.
Alice Harris is the Director of Billing Services for Qwest. She has responsibility for the strategy and execution of new billing initiatives and infrastructure improvements along with management of certain critical line operations for Qwest billing. Alice has a team of over 70 employees. She holds an MBA with honors from the University in Denver. She has worked at Qwest and its predecessors for 30 years with a brief stint at Level 3 Communications where she was the Senior Director of Network Processes and Metrics charged with aligning North American and European network deployment processes.
Patrick Kelly is research director for Analysys Mason's Global Telecoms Software research stream, which focuses on identifying the rapidly growing segments in the telecoms software market and providing forecast and market share data on each of the 26 segments by region and service type. He has produced research on IP next-gen service assurance, the 3G mobile software market and customer experience management. Kelly is a frequent speaker at industry conferences. Kelly holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.
Geoff Langos is vice president of Information Technology at Vonage. He is responsible for everything related to corporate infrastructure and systems, including information security and PCI compliance, billing, corporate databases, data warehousing, financial systems, HR Systems and more. Prior to joining Vonage, Geoff served as Mobile Strategy Officer for Landmark Communications, a $4 Billion privately-held media company where he developed and deployed platforms for delivering content and advertising to mobile devices. Prior to joining Landmark in 2003, he worked for eight years at Verizon where he was responsible for building and managing the entire IT infrastructure for sales and support of their xDSL products.
Joyce Latham is the Director of Wholesale Billing and Provisioning at Windstream, an S&P 500 company with communications operations in 23 states. She is responsible for overseeing the company's Wholesale Billing and Wholesale Provisioning organizations. In this role she is responsible for On-net and Off- net Provisioning centers, Wholesale Mediation team, the CABS Billing team and CABS Customer Service teams. Joyce has worked in the telecommunications industry for 18 years serving in roles in Accounting, Billing, Revenue Assurance, Cost Management, Customer Service and Cell Phone Procurement and Distribution at Windstream, Alltel and predecessors. Prior to working in the telecommunications field Joyce was a staff accountant at a public accounting firm. A 1984 graduate of the Wichita Business College in computer programming. Joyce also completed the adult education requirements for a mini MBA from Wichita State University.
Mr. Lau has more than twenty years of experience in the design and implementation of information technology, data networks and telecommunications, and he has worked in North America with such large institutions as Ottawa Civic Hospital, Grace General Hospital and the Canada Council for the Arts. Most recently he was Lead Consultant for Systems Delivery at Logic Communications Ltd., a subsidiary of KeyTech Limited. Prior to that Mr. Lau was Chief Information Officer for the Bermuda Hospitals Board. Mr. Lau is Chairman of the KeyTech Executive Technology Committee. The KeyTech Group of Companies include The Bermuda Telephone Company Limited, Logic Communications Ltd., M3 Wireless Ltd., Bermuda Yellow Pages Limited and WestTel Limited. Quo Vadis Limited and Bermuda Cablevision Limited are KeyTech affiliates.
Susan McNeice is vice president of software research with Yankee Group's Anywhere Network team, driving the company's research in the areas of telecom marketing, operations and OSS/BSS software strategy. Her areas of expertise include OSS/BSS, subscriber and policy management, customer care, self-service, RT charging, dynamic cataloging, business intelligence and analytics, revenue assurance and service assurance. McNeice has more than 25 years of experience in communications and IT. Prior to joining Yankee Group, she led the OSS/BSS group at Stratecast, a division of Frost & Sullivan, where she served as global director of communications infrastructure systems and software. Before that, McNeice was director of marketing at Vibrant Solutions (now TEOCO) and director of conference development at TeleStrategies. She also led several teams for AT&T in OSS/BSS strategic planning, software definition and program management. McNeice holds an M.S. in project management from the George Washington University School of Business and a B.A. in economics from the University of Delaware.
Scott Rice, Vice President, Customer and Billing Services for Sprint, is the executive owner of consolidated managed services operations supporting the primary customer management environment. In this role, he oversees customer billing strategy and operations, including bill production outsourced to DST Output. He has been with Sprint (previously Nextel) for over 9 years and in the telecommunications industry since 1983. Scott is a frequent industry speaker and is a member of the CIO Forum and the Amdocs Technology Advisory Council.
Mitch Wright, Chief information Officer of Spectrotel Inc., has over 19 years of telecom and information technology experience. His responsibilities at Spectrotel include Corporate Infrastructure, Application Development, Billing Operations and Revenue Assurance. Prior to joining Spectrotel Inc., he was the Director of Global Billing Services at Global Crossing, responsible for the development and deployment of their Global Billing Platform across the European market. In previous management roles at AT&T and Qwest (formerly U S West), he was responsible for the architecture, design, implementation and program management of the CABS (Carrier Access Billing Systems) applications. Mr. Wright has been the Billing Committee Co-Chair of the OBF, a national forum to address Access and Interconnection issues as well as Chair for Telecordia's Technical Review Group, responsible for the development of Carrier Access Billing Specifications.
Mark Wyman is the vice president of Operations Support Systems (OSS) for Time Warner Cable. He is responsible for OSS systems that support TWC’s residential and business networks and services, including fault, performance, inventory, testing, reporting, ticketing, mapping, and trouble management, among other OSS tools. Mark has worked in the cable, telecommunications, and technology industries for more than 20 years. Prior to Time Warner Cable, Mark was an Operations Support Systems product management and business development executive at Telcordia Technologies and at Ai Metrix. Mark was also an OSS and technology leader at Comcast, managing engineering and systems development, in particular working on the architecture of the next generation voice and data services, technology, and operations needs. Mark began his career at AT&T Bell Laboratories, where he was an OSS systems engineer and manager of advanced network and performance management systems. Mr. Wyman holds a Masters of Science in Engineering Computer Science from the University of Pennsylvania, and a Bachelor of Science degree in Computer Science from Syracuse University.