Sprint and other Tier 1 wireless carriers, in partnership with Mformation Technologies, are reducing operational...

Sprint and other Tier 1 wireless carriers, in partnership with Mformation Technologies, are reducing operational expenses and reducing churn with life cycle device management. From initial device configuration at activation and firmware updates over the air, they are lowering device returns and customer churn related to handsets. They will discuss immediate solutions as well as the futures for device management include integrated customer care with real time device views.

Speakers:

Michele Gehl, IT Director of Provisioning, Porting and Numbering Platforms, Sprint Nextel Corp
Rakesh Kushwaha, CTO, Mformation

Successful cost management is more art than science, combining technology with insider know-how and industry best...

Successful cost management is more art than science, combining technology with insider know-how and industry best practices. This in-depth discussion on finding hidden costs and creating healthier margins shows how service providers can drive greater accuracy and revenue assurance through a holistic cost management approach. Global Crossing and TEOCO also show what tools and methods are helping them achieve success.

Speakers:

Faye F. Henris, GM Americas, TEOCO
Mark Jeary, Vice President, Access Management, Global Crossing

Changing economic conditions have lead service providers to tighten the reins on spending, especially when it comes ...

Changing economic conditions have lead service providers to tighten the reins on spending, especially when it comes to IT. With an estimated 78 percent of IT budgets spent on managing existing systems and software infrastructure, service providers must rethink IT. This session will examine emerging trends that can help reduce operational IT costs as well as position IT services as a high margin, recurring revenue-based line of business.

Speaker:

Fredel Thomas, Director – Product Management, CHR Solutions

This session will provide a deep dive into GCI Alaska’s decision to retire its 20-year old legacy cable billing...

This session will provide a deep dive into GCI Alaska’s decision to retire its 20-year old legacy cable billing platform and move its cable and video-on-demand and pay-per-view systems onto the Cycle30 hosted platform. Cycle30 and GCI will delve into the challenges, obstacles, comparisons and lessons learned during this implementation and cutover.

Speakers:

James Dunlap, President, Cycle 30
Susannah A. Scholl, Director of IT Business Operations, General Communication Inc. (GCI)

Comcast recently completed a multi-year program to build a new enterprise product catalog that serves content for CAEs...

Comcast recently completed a multi-year program to build a new enterprise product catalog that serves content for CAE and online sales channels and integrates with OSS provisioning and service assurance platforms in order to provide a single shop solution. For a cable operator, this was a huge challenge. Kevin O’Brien, chief BSS architect and executive director within Comcast’s enterprise technology, shares his experiences, lessons learned and the business benefits of an integrated product catalog. Through his fresh research and industry experience, Mark Mortensen, principal analysts at Analysys Mason ties this project into the market dynamics and importance of product catalogs and service fulfillment overall.

Speakers:

Kevin O’Brien, Executive Director, Application Development, Comcast Enterprise
Mark Mortensen, Principal Analyst, Analysys Mason

Service providers should envision cloud computing services as a new opportunity to generate additional...

Service providers should envision cloud computing services as a new opportunity to generate additional revenues streams from existing network and IT investments. Market differentiation can be achieved through the design, packaging and delivery of infrastructure-based cloud services as part of a larger value-added offering. This session will provide guidance around the core requirements for IaaS design, delivery and monetization and building a foundation for current and future cloud service offerings.

Speaker:

Paul Hughes, Director of Product Marketing, Oracle Corporation

Billing’s role as chief revenue collector will never go away. But today, billing’s marketing power is being unleashed...

Billing’s role as chief revenue collector will never go away. But today, billing’s marketing power is being unleashed to generate new revenue or lower costs through analytics-born promotions, partner cross-selling, network policies and behavior influencing. The session will explore a wide range of activity from wireline piggyback ads to mobile merchandising “agents” that live inside a charging platform.

Moderator:

Dan Baker, Research Director, Technology Research Institute

Panelists:

Grant Lenahan, Vice President and Strategist, Service Delivery, CSO, Telcordia Technologies
Alice Harris, Director, Billing Services, CenturyLink
Wai Shum, Director of Business Line Management, Redknee