Education
Business models are changing. Service providers can either lead that change or try to keep pace with the disruptive forces that will lead in their absence. We believe service providers can and will lead the communication industry into its amazing future. The best way to support their leadership and vision is through the best practices and enabling solutions of BSS and OSS.
The B/OSS Live! Conference & Businessplex provides the environment for discovering and exploring these solutions and meeting the people who can make them work for you!
CONFERENCE TRACKS WILL INCLUDE:
Business Optimization
Billing and charging have led the transformation of business support systems into key competitive weapons. New dimensions of time and place and content consumption across lines of business have made keeping pace with the developments in BSS a necessity. This track will highlight why service providers need to revisit their notion of billing and business operations and continue investing in the flexible features that will help them compete in a real-time, personalized world.
Customer Relationships
It’s a new dawn in the life of the empowered customer. Armed with multi-channel service options, budgetary and family controls and smart devices, the customer will be significantly more engaged and significantly more aware of their entire experience with communications services. This track will explore how service providers can best measure and maintain a quality experience at all levels: network performance, customer care and fulfillment to name a few.
Operational Excellence
Whether it is a performance advantage, a cost advantage or a quality-of-service advantage you’re after, operational excellence can get you there. This track will offer valuable lessons in how process, people and integration improvements can help you reduce churn, increase loyalty and be more cost effective.
Editor’s Choice Sessions
The B/OSS Editorial team reserves some sessions to satisfy their own curiosity. And we believe these sessions will satisfy yours as well. Interested minds think alike.
Partner sessions
Successful vendors and financial and technical experts share visions and solutions for various timely issues in the back office.
EXCLUSIVE PROGRAMMING
Keynote Addresses
The 2011 lineup of keynote speakers will set the tone for the conference and provide plenty of food for thought and discussion both during and after the event.
The Personalization Summit
Personalization is good for everyone: customers, carriers and vendors alike. In theory, it provides consumers and enterprises with services configured to meet their individual needs and desires and empowers them with a voice in how those needs and desires are met. For service providers, it helps distinguish them in the value chain, increase ARPU and practically assure customer loyalty.
Panel Discussion: Cloud: A Reality Check
The fundamental drivers for cloud services are in place and service providers can add tremendous value by providing policy control, charging, security and a flexible service creation and development environment.
