Tim McElligott
Tim McElligott
Editor In Chief
Billing & OSS World
Tim McElligott is Editor in Chief of Billing & OSS World (B/OSS) magazine. He manages the editorial content of the magazine as well as Billing & OSS World Conference & Expo. He has been a journalist for the telecommunications industry since 1999 when he joined Telephony magazine as senior editor. He also was editor of the Independent, Telephony's print supplement chronicling the rural telecom market. McElligott had a 14-year career in the telecom service provider sector. He was a small but enthusiastic part of the engineering team at Ameritech that implemented the industry's first wireless data networks. He also brought down a few switches as a central office technician at Ameritech and mis-configured his fair share of cross-connects as a communications technician for AT&T.
06/21/2011
Ericsson/Telcordia, Amdocs/Bridgewater M&A Deals Set Backdrop
The conversation around the significant industry growth engines of operational transformation and mobile broadband ruled the day at B/OSS Live!, and so it’s perhaps ironic that a pair of mega-mergers in the $9.1 billion OSS/BSS space will streamline vendor positions in both of those areas.
Questions and Answers – And Big, Big Dollars
The U.S. is in its most prolonged economic slump since Al Capone was the biggest, baddest name in Chicago. Yet somehow, Service Assurance is booming.
Nobody Puts B/OSS In a Corner
Every wedding plays the theme song, but the real life lesson from Dirty Dancing comes from Mr. Kellerman.
Journey To the Center of the BSS/OSS World
Today the customer experience is the center of any meaningful business strategy developed by any communications service provider anywhere in the world. Decisions about technology, systems and processes now are all subordinated to the effort to enable a better customer experience.
06/20/2011
Focus On the Customer Experience
It’s no wonder that one whole track at B/OSS Live! explored how service providers can best measure and maintain a quality experience at all levels: network performance, customer care and fulfillment, to name a few.
